Refund policy

Refund Policy

At MOUNTAIN RUBY DESIGNS, L.L.C., we aim to provide high-quality products and ensure customer satisfaction.

Return Eligibility
You may request a return within 7 days of receiving your order. To qualify:

• Items must be unused, unworn, and in original packaging

• Proof of purchase is required

Non-Returnable Items

• Gift cards

• Personalized or custom-made items

• Personal care items (if opened)

• Clearance or final sale items

Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo evidence.

Refund Process

• Returns are inspected upon arrival

• Approved refunds are processed within 5–7 business days

• Refunds will be issued to the original payment method

Late or Missing Refunds
If your refund has not been received:

• Check your bank account

• Contact your payment provider

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact
Email: anna@glamvia.net